Service Level Agreements

At Unwired, we are committed to providing reliable, high-quality corporate grade services to ensure that your business is always connected.

Our Unwired Business solution comes with the reassurance of a 99.99% availability Service Level Agreement ('SLA').

The following SLA outlines the minimum Unwired service level commitment to our customers:

• Up to 1 hour fault response target
• Up to 4 hour fault restoration target * Scheduled outage email notifications
• 24 hour 7 day assistance with service related issues all year round
• A direct contact 1300 850 344

Our dedicated and trained staff monitor the Service in real time.

Unwired will take ownership of the problems covered by the SLA and resolve them in the shortest possible time, unless prevented by circumstances beyond its control.

Please contact our business team on 1300 029 209 or drop us an email to find out how we can help you and your business.